The Central Bank of Nigeria (CBN) has issued new directives to Nigerians as regards sale of foreign exchange in the country.
The apex bank released an emergency mobile phone line for customers denied access to foreign exchange by banks for medical bill and school fees.
Customers have been advised to either call 07002255226 or send an email to .
The contacts are for immediate complaint against any commercial bank that denies a customer ( especially those who need FX for school and medical fees) access to foreign exchange, CBN said.
“Any customer who is not attended to within 24 hours for BTA/PTA or 48 hours for tuition and medical fees should call 07002255226 or send an email to ,’’ CBN said.
The apex bank said the aggrieved customer should name the bank and branch of the non-cooperating bank.
“Furthermore, no customer should accept to buy forex from any bank at more than the currently prescribed rate of N360/$1” CBN statement added.
According to CBN’s Acting Director, Corporate Communication, Isaac Okafor: “All banks have more than enough stock of forex in their possession for the purpose of meeting genuine customers’ demands for BTA, PTA, tuition and medical fees.
“Indeed, on a weekly basis, the CBN has been selling at least $80 million to banks for onward sale to their customers for these invisible items.
“Thus, members of the public seeking to buy forex for the above-mentioned purposes are therefore, advised to go to their banks and obtain their forex,” he said.